Engagement Automation

Know who’s leaving while you can still do something

By the time someone cancels, they stopped coming weeks ago. PATO flags the drift, not the departure.

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Included in every plan. No add-on, no upgrade.

The problem
Churn is a lagging indicator
The cancellation is the last event in the story. The member decided long before, usually somewhere between the third missed week and the first month they didn’t think about the gym at all.
Why it goes unseen
The check-in nobody makes
In a staffed gym someone might notice. In a busy one, or an unstaffed one, nobody does. And “we should check in on people” is a task that loses to every other task, every week.
What PATO does
Risk, scored continuously
Every member carries a risk read that updates as their behaviour changes. Not a monthly report — a live picture of who’s drifting right now.
You see counts by risk tier at a glance, and can open any member for their full timeline: attendance heatmap, activity history, and what changed.
On your dashboard
Members that need attention
The list sits on your dashboard with the reason attached and one click to reach out— so the check-in that always lost to every other task takes a few seconds.

Outreach that runs without you

Set your thresholds, pick your channels, write your templates. Then it runs.

Your thresholds, your channels

Push, email or SMS, per tier. Nothing sends that you haven’t set up.

It fires whether or not anyone remembered

When someone crosses a threshold they get the message, on the week they cross it.

Every send is logged

What went out, to whom, and what happened next.

Or do it yourself, with a draft ready

Ask PATO who’s been quiet for two weeks, get a list, and send from the same screen.

The half most tools skip

Retention tools generally fire when something’s wrong. Which means the only message a quiet member ever gets is one that reads like a guilt trip.

Positive mode

Reaches out when someone’s doing well. A streak, a milestone, a month of showing up. It’s the message nobody has time to send, and it’s the one that actually keeps people.

New Engaged Members

The ones who’ve just found their rhythm, surfaced on your dashboard with a celebrate action.

Questions gym owners ask

From seven signals you pick from: check-ins, workouts logged, classes booked, classes attended, meals logged, progress logged, and whether they still talk to PATO. Most software only knows if the door opened. You set the thresholds.

You set the thresholds, the channels and how often. Underneath that there’s a hard cap per person, per day and per week, counted across leads and members together. Nobody gets chased twice in one morning.

Yes, it’s the same system. Enquiries get followed up automatically, and the moment they join, the retention side picks them up. One loop, not a CRM bolted on with a Zapier in between.

Yes. Plenty of gyms start that way.

SMS has a per-message cost; push and email don’t.

Free trial

Catch them while they’re still members

14 days, everything switched on. No card, no contract. Turn the automation off and just watch the data if you'd rather start there.

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Know who’s leaving while you can still do something

Churn is a lagging indicator

The check-in nobody makes

Risk, scored continuously

Members that need attention